Customer Support Engineer

Position: Senior Customer Support Engineer - Univa Grid Engine, Univa License Orchestrator and Cloud Computing

Location: Negotiable. Ideal candidate will cover Pacific and Asian timezone support for Univa products

Position Description:

Univa is a software company at the forefront of cloud computing, data center management, virtualization, Grid, and cluster technologies. We are looking for a Senior Customer Support Engineer specializing in distributed batch systems, Cloud computing and customer service. You'll be part of a team that provides our customers solutions that fundamentally change the world. Leading companies use Univa software to bring new technology to market. We help them do more, with less.

Your daily role will involve interacting with customers to troubleshoot their problems and providing solutions. You will work on, and with, several Univa products using a wide variety of technologies. Your solutions will be provided to customers in the form of workarounds, defect repairs in the form of hotfixes, patches, maintenance releases (service packs), and new product releases.

Univa is a fast-growing, geographically distributed company with offices in Chicago, Regensburg, Germany and Toronto, Canada and has staff located globally to exceed our customer needs and expectations. As such, your excellent communication skills and teaming abilities will be critical to your success.

If you're looking for a place where you will be surrounded with experienced, forward-looking technologists and a proven leadership team, your search is over. Send us a resume and let's start talking!

Required Skills and Experience:

  • Bachelor degree in Computer Science, Engineering or related discipline
  • 5 to 10 years of experience as a support engineer or developer
  • Strong customer service skills and experience
  • Languages: C, Python, Java
  • Shells: Bash (Bourne) or other Unix Shell
  • Experience with Distributed Batch systems such as Grid Engine or LSF
  • Demonstrated experience delivering quality support on time
  • Experience supporting enterprise software products to Global 1000 companies
  • Strong analytical and root cause analysis skills
  • Strong team player who is willing to learn and understand the needs of the business and how you and your skills will help achieve company objectives
  • Experience with Red Hat Linux and derivatives or other Linux such as Ubuntu Server and SuSE Enterprise Linux
  • Experience using common development and customer service tools such as CRMs, source control repositories (cvs, svn, git), bug tracking tools (JIRA) and Support ticket software (Zendesk or other)
  • Ability to ramp up quickly and great teaming skills

Skills or Experience That Would Be a Big Plus:

  • Multiple UNIX operating system experience including Linux (RedHat, SuSE, Fedora, and others) and Solaris. AIX, HP-UX and other UNIX vendors
  • Web services and PHP programming experience
  • Virtualization software such as VMWare, Xen or Kvm
  • Cloud service providers such as Amazon EC2, Google, Azure, Penguin POD, Rightscale and Rackspace

Univa is an Equal Opportunity Employer:

It is the policy of Univa that all qualified applicants will receive consideration for employment

To apply please submit the form below.

Resume Submission Form