Customer Support Engineer (technical support)

Position: Software Engineer - Customer Support - Grid and Cloud Computing

Position Location: Markham (GTA), ON, Canada office

Position Description:

Univa is a software company at the forefront of Cloud and Grid computing, virtualization, and cluster technologies. We are looking for software engineer for support based in our Toronto, Canada office. If you have the drive and motivation to work with a team to deliver cutting edge products to the Global 2000 business community, then please read on. You will work with a global team of technical professionals who have been delivering innovative grid, virtualization, cloud and data center management solutions for almost 20 years.

Your daily role will involve interacting with customers to troubleshoot their problems and providing solutions. You will work on, and with, several Univa products using a wide variety of technologies. Your solutions will be provided to customers in the form of workarounds, defect repairs in the form of hotfixes, patches, maintenance releases (service packs), and new product releases.

Univa is a fast-growing, geographically distributed company with offices in Austin, Chicago, Germany and Toronto, and has staff located globally to exceed our customer needs and expectations. As such, your excellent communication skills and teaming abilities will be critical to your success.

If you're looking for a place where you will be surrounded with experienced, forward-looking technologists and a proven leadership team, your search is over. Send us a resume and let's start talking!

Required Skills and Experience:

• Bachelor degree in Computer Science, Engineering or related discipline
• Minimum 5 years of experience as a support engineer
• Strong customer service skills and experience
• Languages:  Python, Java
• Bash shell scripting experience - Perl, Bourne shell and others would be a plus
• Demonstrated experience delivering quality support on time according to plan
• Strong analytical and root cause analysis skills
• Strong team player who is willing to learn and understand the needs of the business and how you and your skills will help achieve company objectives
• Experience with Red Hat Linux derivatives 
• Experience using common development and customer service tools such as CRMs, source repositories, bug tracking tools and project management software
• Ability to ramp up quickly and great teaming skills

Skills or Experience That Would Be a Big Plus:

• Multiple UNIX operating system experience including Linux (RedHat, SuSE, Fedora, and others) and Solaris.  AIX, HP-UX and other UNIX vendors a big plus
• Databases such as IBM's DB2, Postgres & Berkeley DB.
• Core Java (JDK 1.5 or better), Java EE
• Virtualization software such as VMWare, Xen or Kvm.
• Cloud service providers such as Amazon EC2 and Rackspace
• System Administration experience managing Linux distributions or clusters.
• Knowledge and experience with Grid Engine or Platform LSF

Univa is an Equal Opportunity Employer:

It is the policy of Univa that all qualified applicants will receive consideration for employment.