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Customer Support Engineer
Univa Grid Engine, Univa License Orchestrator and Cloud Computing

Location: Markham, ON, or Germany

Univa is a software company at the forefront of cloud computing, data center management, virtualization, Grid, and cluster technologies. We are looking for a Customer Support Engineer specializing in distributed systems, Cloud computing and customer service. You'll be part of a team that provides our customers solutions that fundamentally change the world. Leading companies use Univa software to bring new technology to market.

Your daily role will involve interacting with customers to troubleshoot their problems and provide solutions. You will work on and with several Univa products using a wide variety of technologies. Your solutions will be provided to customers in the form of workarounds, defect repairs in the form of hotfixes, patches, maintenance releases (service packs), and new product releases.

Univa is a fast growing software technology company based in Illinois with offices in Germany and Canada. The company has cultivated a fast-paced and challenging atmosphere that is truly rewarding. If you're looking for a place where you will be surrounded with experienced, forward-looking technologists and a proven leadership team, your search is over. Send us a resume and let's start talking!

Required Skills and Experience

  • • Bachelor degree in Computer Science, Engineering or related discipline
  • • 1 to 5 years of experience as a support engineer or developer.
  • • Languages: C, C++, Python or Perl
  • • Shells: Bash (Bourne) or other Unix Shell
  • • Experience configuring and administering networking on Linux including DNS and NIS (or something similar)
  • • Demonstrated experience delivering quality support on time
  • • Strong analytical and root cause analysis skills
  • • Strong team player who is willing to learn and understand the needs of the business and how you and your skills will help achieve company objectives
  • • Experience with Redhat Linux and derivatives or other Linux such as Ubuntu Server and SuSE Enterprise Linux
  • • Experience using common development and customer service tools such as CRMs, source control repositories (cvs, svn, git), bug tracking tools (JIRA) and Support ticket software (Zendesk or other)
  • • Some experience with databases such as Oracle BerkeleyDB, Postgres, MySQL
  • • Ability to ramp up quickly and great team skills

Skills That Would Be a Big Plus

  • • Administration of multiple Linux machines in an organization
  • • Experience with Distributed Batch systems such as Grid Engine or LSF
  • • Strong customer service skills and experience
  • • Experience supporting enterprise software products to Global 1000 companies
  • • Multiple UNIX operating system experience including Linux (RedHat, SuSE, Fedora, and others) and Solaris. AIX, HP-UX and other UNIX vendors
  • • Web services and PHP programming experience
  • • Virtualization software such as VMWare, VirtualBox or Xen
  • • Cloud service providers such as Amazon EC2, Google, Azure, Penguin POD, Rightscale and Rackspace
  • • Modern web-scale infrastructure technologies such as Apache Mesos, Hadoop, Spark, Chronos, Marathon, Aurora or similar tools
  • • Container technologies such as Docker and Rocket
  • • Experience using Vagrant, CoreOS, Kubernetes

An Equal Opportunity Employer

Univa is an equal opportunity employer that offers employees competitive compensation and a comprehensive benefits package including:

  • • Competitive salary
  • • Company-paid life and disability insurance
  • • Healthcare, dental and vision care plans

The Culture

We are all dedicated to building Univa one employee at a time by hiring talented, creative, and motivated individuals. Every team member at Univa is empowered to contribute to our goals and each is given ownership in Univa - which creates a passionate work environment.

Being part of an emerging high-tech industry requires vision, passion, and creativity. The culture at Univa embraces all of these. Working for Univa means being surrounded by people who neither accept the status quo nor what 'worked in the past'. We do not encounter obstacles - only opportunities to do things a new way.

To apply please submit the form below.

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