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75% of Enterprises Encounter Problems When Using Open Source Software, According to Univa

64% say that they would pay for supported Open Source software, while they crave enterprise-grade support the most

Markham, ON – April 16, 2013 – Univa, the Data Center Automation Company and home of Grid Engine, today announced the findings of its 2013 Open Source Software Use survey. Conducted online by uSAMP, the report finds that free and Open Source software (FOSS) is prominent within businesses today with 76% of companies using FOSS, while 75% have experienced a problem with using it. Businesses are relying heavily on unsupported Open Source solutions today; therefore 64% say they would pay for supported software should it solve their problems.

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A lack of enterprise-grade support is the largest problem FOSS users experience in their company with 27% of respondents raising it as their top concern. Other troublesome issues include usability (24%), maintenance (20%), crashes (19%), bugs (18%), downtime (16%), loss off productivity (16%) and interoperability (16%).

Indeed FOSS' importance today means that 64% are willing to pay for better quality, with the following listed as reasons to do so:

The demand for stability and enterprise-grade support suggests that the comfort of reliability and support is the number one factor that leads to invest beyond Open Source solutions.

"We have always said that users are willing to pay for quality when it comes to Open Source software, and the results of the survey have confirmed as such," said Gary Tyreman, Univa CEO. "A large number of organizations use Open Source Grid Engine as a key ingredient in product development, but as the company grows they can’t afford to rely on unsupported Open Source Grid Engine. That is when they can turn to us for peace of mind, scalability and reliability provided by our team and proven Univa Grid Engine."

The key product development departments of a business where most mission-critical software resides – engineering and R&D – rely most heavily on FOSS (32%). These trump executive (5%), legal (1%), finance (6%), sales (8%), HR (3%) and marketing (6%) combined. One in ten businesses uses FOSS across the board in every department, indicating how important FOSS is depended upon as the backbone of a company.

Survey Methodology

Sample was provided by uSamp, a premier provider of technology and survey respondents used to obtain consumer and business insights. This project was fielded from 3/14/2013 through 3/18/2013, collecting 128 completes from uSamp’s Whiteboard B2B panel. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated.

About Univa Corporation

Univa, the Data Center Automation Company, is the leading provider of automation and management software for computational and big data infrastructures. Our products and global enterprise support give our customers the power to manage their entire computational space, no matter how big or where it is deployed. Many of the leading brands in the world depend on Univa’s unsurpassed expertise, and premier services and support. Univa is headquartered in Hoffman Estates, Illinois, USA, with offices in Markham, ON, Canada; Austin, Texas, USA and Munich, Germany.

Media Contacts:

Neil Bendov, Univa Corporation, +1 (647) 699-8281, nbendov@univa.com